P R O C E S S I N G • T I M E :
The average processing time is approximately 4 business days; however, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. Some order can take between 5-10 business days to process. Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
S H I P P I N G • T I M E :
Most orders are shipped either via registered mail with a tracking number or via ePacket. How long it takes for the parcel to arrive depends entirely on where in the world you are, but could be anything from 10 - 60 days however most parcels are delivered within 2 weeks. If after 60 days you have not received your parcel, please get in touch with us.
Countries that support receiving ePacket deliveries are:
• Certain items are prohibited by some shipping carriers.
E.g. batteries and e-liquids. If your order contains these items for the shipping carrier you selected, we will re-route your order via another carrier to ensure it arrives safely. This may require additional shipping time.
• Approximate times for reference only.
Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.